Distance Sales Agreement and Pre-Information Form

Monogam App | September 21, 2026

Prepared under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Part A: Pre-Information Form

This form is provided to you before you complete your purchase, pursuant to Article 48 of Consumer Protection Law No. 6502. Please read it carefully.

1. Seller Information

• Seller: Monotech Bilişim Teknoloji Anonim Şirketi
• Tax No: 6211334496
• Address: Cevizli Mah. Zuhal Cad. A Blok No:46 İç Kapı No: 50 Maltepe/İSTANBUL
• Contact: [email protected]

2. Key Features of the Service to Be Purchased

Monogam is a dating and social matching app that offers its core features free of charge. The following paid products and services are offered:

3. Price Information

Current prices are clearly shown on the purchase screen. Prices may vary depending on the following conditions:

• Platform-based pricing: Apple App Store and Google Play Store prices may differ
• Campaigns and discounts: Percentage discounts may be applied during certain periods
• Subscription length discount: Longer subscription packages may be more advantageous in terms of unit price
• Regional pricing: Prices may differ depending on the user’s country

Before completing the purchase, you are deemed to have confirmed the current price shown on the screen. The final price including VAT is always shown on the payment screen.

4. Payment Terms

All payments are made through the following platforms:

• Apple App Store (for iOS devices)
• Google Play Store (for Android devices)

Payment is charged to the payment method registered to your App Store or Google Play account when the purchase is confirmed. Monogam does not directly process or store your payment information.

5. Subscription and Automatic Renewal

The following conditions apply to subscription products:

• Subscriptions automatically renew at the end of the selected period (weekly, monthly or 6-monthly)
• The renewal fee is charged to your account at least 24 hours before the end of the current period
• To disable automatic renewal, you must cancel at least 24 hours before the end of the period
• Cancellation is done from the App Store or Google Play subscription management screen
• Cancellation takes effect at the end of the current period; access to the service continues for the remaining time

6. Delivery

The services purchased are digital content and are credited to your account immediately after payment confirmation. There is no physical delivery.

7. Right of Withdrawal

Under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, the right of withdrawal for digital content and services is subject to the following conditions:

7.1 Subscription Products

For subscription purchases, you have a 14-day right of withdrawal before the subscription is activated. However, if you activate the subscription by completing the purchase, you will have expressly consented to the commencement of performance of the digital content and waived your right of withdrawal.

Before the purchase is completed, the user’s express consent to the commencement of performance of the digital content is obtained. This consent is presented separately on the purchase screen, and payment cannot be completed without it being ticked.

7.2 One-Time Purchases (Boost, Flower, etc.)

One-time digital products such as Boost and Flower are made available at the moment of purchase, and therefore there is no right of withdrawal. Completing the purchase means you accept this condition.

8. Refund Policy

As a general rule, no refunds are given for digital content purchases. You may request a refund in the following cases:

• Where the service is not provided at all or is provided defectively under the Consumer Protection Law
• For requests under the Apple App Store refund policy: support.apple.com/tr-tr/billing
• For requests under the Google Play refund policy: you can apply at play.google.com/store

If you were unable to benefit from the service due to a technical problem caused by Monogam, you can contact [email protected]. Requests will be evaluated within 14 business days.

9. Disputes and Competent Authorities

For disputes arising from a purchase, you may apply to the following authorities:

• Consumer Arbitration Committee: For disputes within the statutory monetary limits
• Consumer Court: For disputes exceeding the arbitration committee limit
• Monogam support line: [email protected] — direct resolution is recommended first

This agreement is governed by Turkish law.

Part B: Distance Sales Agreement

10. Parties

• Seller: Monotech Bilişim Teknoloji Anonim Şirketi | Tax No: 6211334496 | Contact: [email protected]
• Buyer: User registered with the App

11. Subject of the Agreement

This agreement governs the rights and obligations of the parties regarding the digital product or subscription service purchased by the Buyer through the Monogam mobile app. The product and price subject to the agreement are those confirmed on the purchase screen.

12. Formation of the Agreement

This agreement is formed when the Buyer confirms payment on the purchase screen and the App Store or Google Play notifies that the transaction has been completed. Purchase confirmation is sent by email or in-app notification.

13. Obligations of the Seller

• To activate the purchased service immediately after payment confirmation
• To provide the technical infrastructure necessary for the service to be provided without interruption throughout the selected subscription period
• In the event of a technical failure, to resolve the problem or offer an alternative solution within a reasonable time
• To give advance notice of price changes

14. Obligations of the Buyer

• To pay the purchase price on time
• To use the service only for personal purposes
• To comply with the Terms of Use and Community Guidelines
• To keep account information up to date

15. Termination of the Subscription

The subscription ends in the following cases:

• The Buyer cancels the subscription — effective at the end of the current period
• The account is terminated due to a violation of the Terms of Use — in this case, no refund is given for the remaining period
• The Seller discontinues the service entirely — in this case, a pro-rata refund is given for the remaining period

16. Protection of Personal Data

Personal data processed during the purchase process is protected under our Privacy Policy and our PDPL Privacy Notice (KVKK). Payment information is not stored by Monogam and is processed by Apple or Google infrastructure.

17. Entry into Force

This agreement enters into force on the date the Buyer confirms the purchase and remains valid until the date on which the purchased product/subscription ends.

This document was issued on September 21, 2026.