Privacy Policy

Monogam App | Last updated: September 21, 2026

1. General Information

This Privacy Policy explains how the personal data of users of the Monogam mobile app on iOS and Android platforms is collected, processed, stored and protected. By using the app, you are deemed to have accepted this policy.

Monotech Bilişim Teknoloji Anonim Şirketi (Tax No: 6211334496) is responsible, as data controller, for the processing of all personal data covered by this policy. The same legal entity is also the data controller of all personal data collected and processed through our app under the KVKK.

We recommend that you read this policy together with our Terms of Use and our PDPL Privacy Notice (KVKK). Material changes to the policy will be communicated to you via in-app notification or email.

Monogam is intended only for users aged 18 and over.

2. Data We Collect

2.1 Mandatory Identity and Account Information

The following information must be provided to create an account:

• First and last name
• Email address
• Date of birth (for age verification; once entered, the date of birth cannot be changed)
• Gender and gender expression (pronouns)
• Your preference as to which genders you want to see in the app
• At least one profile photo (optionally, up to 5 photos may be uploaded; this maximum limit may be changed unilaterally by Monogam from time to time)

Retention period: Retained as long as the account is active. Permanently deleted within 30 days after the account is deleted.

2.2 Optional Profile Information

The following information is entirely optional and may be collected to enrich your profile:

• About / Bio (free text)
• Type of relationship sought
• Hometown
• Current location
• Occupation and employer
• School attended and graduation year
• Exercise frequency and activities
• Preferred music genres
• Alcohol and tobacco habits
• Height
• Zodiac sign
• Religious belief
• Political views
• Whether you have children and whether you want children in the future
• Pet ownership
• Languages spoken

Information about religious belief, political views, sexual orientation and health habits is considered special category personal data under Law No. 6698 (KVKK). This data is processed only on the basis of your explicit consent.

Retention period: Retained as long as the account is active. Permanently deleted within 30 days after the account is deleted.

2.3 User-Provided Content and Interaction Responses

The app may collect response data in two different ways in order to personalize the matching experience:

Profile Prompts: Questions you may optionally answer when creating your profile. Examples:

• Favorite film or TV series
• First date preference
• Favorite food or cuisine
• Travel preferences
• Life motto or a fun fact
• Other personalization questions of a similar nature

Chat Questions: On the messaging screen with a user you have matched with, a random question can be opened using the “Get a Question” button. Answering is optional for both users. These questions may concern lifestyle, personal preferences, dating and general topics. Your answers are shared only with the user you have matched with.

All of these answers are used solely for profile enrichment, the matching algorithm and facilitating communication between matches; they are not shared with third parties.

Retention period: Retained as long as the account is active. Permanently deleted within 30 days after the account is deleted.

2.4 Location Data

We process your approximate location in order to match you with users near you. Precise location is never shared with other users. You can revoke location permission at any time from your device settings.

Retention period: Retained as long as the account is active. Permanently deleted within 30 days after the account is deleted.

2.5 In-App Interaction and Communication Data

In order to maintain a safe and healthy community environment, Monogam may review and record in-app interactions and communications only under the following limited circumstances:

• User report: Review of content or an account reported by a user through in-app tools.
• Content moderation: Detection and prevention of harassment, hate speech, spam, phishing or inappropriate content.
• Legal obligation: Sharing of relevant data upon a written request from competent authorities or a court order. This review authority is limited to the purpose of protecting user safety and the integrity of the app.

Retention period: Retained for the duration of an active report or investigation. Retained for 1 year after the investigation is closed, and, for serious violations referred to judicial authorities, for the statutory limitation period.

2.6 Payment Information

In-app purchases and subscriptions are processed through the Apple App Store and Google Play Store infrastructure. Payment transactions are managed via RevenueCat. Your credit card or bank account details are not stored by Monogam.

Retention period: Payment records are retained for 10 years as required by Turkish tax legislation.

2.7 Technical Data

• Device type and operating system
• App usage statistics (via Firebase Analytics)
• Technical logs of SMS verification processes (via NetGSM and/or AWS SNS)
• Error reports and performance data
• IP address (for security purposes)

Retention period: Security logs are retained for 12 months; analytics data is retained for 1 year after being anonymized.

3. How We Use Your Data

• To provide the matching and recommendation service
• To create and manage your account
• To carry out identity verification via SMS
• To process subscriptions and payments
• To enforce community guidelines and ensure safety
• To prevent harassment, fraud and abuse
• To measure and improve app performance
• To fulfil our legal obligations

4. Where Your Data Is Stored

4.1 Main Server Infrastructure — AWS Frankfurt

Your data is stored on Amazon Web Services (AWS) infrastructure, on servers located in Germany (eu-central-1 / Frankfurt region). AWS meets the security standards under the European Union General Data Protection Regulation (GDPR). Transfers of data abroad are carried out within the scope of the Explicit Consent you have given under Article 9 of Law No. 6698 (KVKK).

AWS may also be used for the SMS verification (Amazon SNS) service. Verification codes and related technical logs processed under this service are used solely for identity verification and are deleted within a short period.

4.2 NetGSM — SMS Verification

SMS OTP verification may be carried out via the infrastructure of NetGSM (Genel Mobil Telekomünikasyon Hizmetleri A.Ş.). NetGSM is an SMS service provider based in Türkiye. Under this service, only the phone number and verification code are transmitted; this data is processed by NetGSM solely for the verification process and is not stored.

4.3 Firebase — Google LLC

Firebase is used in our app for more than one purpose:

• Firebase Analytics: App usage statistics and performance measurement
• Firebase Authentication: SMS OTP verification

Data processed within Firebase may be processed in the United States of America. These transfers are carried out within the scope of the Explicit Consent you have given. The phone number processed for SMS verification is limited to the identity verification process; it is not used for marketing or analytics purposes.

4.4 RevenueCat — Subscription Management

Data relating to subscriptions and purchases is processed by RevenueCat Inc. in the United States of America. RevenueCat operates under GDPR-compliant data processing agreements.

4.5 Apple App Store and Google Play Store — Payment Infrastructure

Data relating to payments made through the Apple App Store and Google Play Store is processed under those platforms’ own privacy policies. Your credit card or bank account details are never stored on Monogam’s servers.

5. Sharing with Third Parties

We may share your personal data with the following third parties only to the extent necessary to provide the service:

• AWS (Amazon Web Services) — server and storage infrastructure, SMS verification (SNS), Germany
• NetGSM (Genel Mobil Telekomünikasyon Hizmetleri A.Ş.) — SMS OTP verification, Türkiye
• Google Firebase — identity verification (Authentication), analytics and app performance
• Apple App Store / Google Play Store — app distribution and payment infrastructure
• RevenueCat — subscription management

We do not sell or rent your data to third parties or share it for marketing purposes.

6. Data Security

• Data is protected with SSL/TLS encryption in transit
• Sensitive data is stored encrypted on servers
• Access controls and firewalls are in place

No digital system is 100% secure. In the event of a security breach, we will notify affected users and the competent authorities within the statutory time limits.

7. Your Rights

Under Law No. 6698 (KVKK) and the GDPR, you have the following rights:

• To learn whether your data is being processed
• To request access to your processed data
• To request the correction of inaccurate or incomplete data
• To request the erasure of your data
• To object to the processing of your data
• To request the portability of your data

To exercise these rights, you can contact us through the Account > Privacy section in the app or at the contact address below.

8. Account Deletion

You can delete your account from within the app at any time. After your account deletion request is received, your personal data is permanently deleted from our systems within 30 days. Where legal obligations require, certain data (payment records, moderation records) may continue to be retained for the retention periods stated above.

9. Cookies and Tracking

The app collects usage statistics via Firebase Analytics. This data is not used to identify individual users.

For detailed information about our tracking technologies, the device identifiers we use and opt-out options, please see our Tracking and Analytics Policy.

10. Age Limit

Monogam is intended only for users aged 18 and over. If we become aware that a person under 18 is using our app, we will immediately close the relevant account and delete the data.

11. Policy Updates

We may update this policy from time to time. In the event of material changes, we will inform you via in-app notification or email. The current policy will always be published on this page.

12. Contact

For questions about this policy or data requests:

• Email: [email protected]

This policy entered into force on September 21, 2026.